Mediation is a free service provided by the RTB to tenants and landlords who have an issue with their tenancy.
The aim of mediation is to give landlords and tenants a shared understanding of the issue so they can work towards reaching a mutually satisfactory outcome and agreement. The mediation process is not based on examining evidence or determining who is right or wrong, but rather how parties can resolve the issue by working together. It is confidential and the outcomes are not published on the RTB website.
Telephone mediation is a simple, convenient and efficient option for resolving issues. It is available at a time that is convenient to both parties. An independent and trained mediator will work with each party separately to reach a mutually acceptable agreement in a short period of time. As a result, most disputes are resolved quickly and without hassle.
If neither party withdraws from the agreement reached during mediation in the 10 day 'cooling off’ appeal period, the agreement will form the basis for a binding Determination Order. This gives the outcome of a case and sets out both the terms to be complied with and timescale for compliance.
If a mediation is not successful, one or both parties can apply to have the dispute dealt with by a Tenancy Tribunal.