At any stage of the dispute resolution process, any party can come to an agreement.
If one party wants to submit a settlement proposal, the RTB will forward it to the other party. It is then up to the other party to either accept the settlement proposal and withdraw the case, or not accept the propsal and proceed to a hearing.
If an agreement is reached, the applicant must notify the RTB that they wish to withdraw the case.
During a hearing, a Tribunal may adjourn (stop the hearing for a short time) to see if either party can reach an agreement between themselves. If parties do reach an agreement, the Tribunal may adopt it as the legally binding decision of the Tribunal. If an agreement can not be reached between the two parties, the hearing will resume and the Tribunal will decide the outcome.