We provide high-quality information to tenants and landlords as well as to the general public on their rights and obligations, in terms both of living and providing accommodation in the rental sector. We also provide accurate and authoritative data on the rental sector, such as the Rent Index, which allows us to monitor trends in the rental sector, but also allows individuals to check and compare rents in particular locations.
All private residential landlords and Approved Housing Bodies (not for profit housing providers, often referred to as AHBs or Housing Associations) are obliged to register their tenancies. At the end of 2016, there were 325,000 tenancies registered with us. A public register of tenancies is available on our website. The registration of tenancies enables us to collect important data on the sector, but is also a key part of regulating and supporting the sector and ensuring landlords and tenants are aware of their rights and responsibilities.
Since 2004, we have replaced the courts in dealing with the majority of disputes between landlords and tenants through our Dispute Resolution Service. This service offers a choice of resolution types to parties – mediation or adjudication.